Terms and Conditions

Last updated: May 2026

1. Overview

These terms govern your use of Pamoja Imports services. By placing an order or engaging us to source or ship products on your behalf, you agree to these terms. If anything is unclear, reach out before placing an order.

2. Our Services

Pamoja Imports provides product sourcing and import logistics services, including:

  • Supplier identification and vetting
  • Order coordination with factories in China
  • Freight and shipping management (air and sea)
  • Import duty, VAT, IDF, RDL, and customs clearance
  • Delivery coordination to Nairobi

We act as your agent and buying representative. We do not manufacture, own, or stock the products we source on your behalf.

3. Payments and Deposits

All payments are made via M-Pesa before any purchasing begins. We operate on a zero-inventory, zero-overhead model, meaning clients pay upfront before we place any orders with suppliers.

  • First 10 products are sourced free of charge
  • After the first 10 free products, a 2,000 ksh deposit applies per order and is deducted from your final order value
  • The deposit is only valid if an order is placed within 14 days of the sourcing request. If no order is placed within this period, the deposit is forfeited
  • Minimum order value: 30,000 ksh (smaller orders may be accommodated at our discretion)

Payments are non-refundable once an order has been placed with a supplier, except in cases where the supplier fails to deliver.

4. Shipping-Only Orders

Clients who have already sourced their own products and require only logistics and shipping coordination may use Pamoja Imports for that purpose. The following terms apply to shipping-only orders:

  • A coordination fee applies on top of the standard freight rate
  • The coordination fee is 7.5% of the freight cost (minimum 2,500 ksh), reduced to 5% for shipments where the freight cost exceeds 80,000 ksh
  • Fees are rounded up to the nearest 500 ksh
  • The coordination fee is paid upfront before we begin handling your order
  • The shipping fee is paid on delivery to our Nairobi warehouse, as with standard orders

5. Pricing and Quotes

All quotes are valid for 7 days from the date issued. Prices are based on exchange rates and supplier costs at the time of quoting. Fluctuations in the KES/CNY exchange rate or supplier price changes after a quote has been accepted may affect the final cost. We will notify you of any significant changes before proceeding.

Freight is quoted separately from product costs. The rates below are current pricing guidelines:

  • Air freight: from 1,700 ksh/kg (estimated 7 to 14 days transit)
  • Sea freight: from 65,000 ksh/CBM (estimated 30 to 35 days transit)

Both rates include import duty, VAT, IDF, RDL, and customs clearance. A production lead time of approximately 5 days applies before transit begins.

6. Shipping and Delivery

All deliveries are coordinated to Nairobi. We are not responsible for delays caused by customs holds, port congestion, carrier issues, or events outside our control. Estimated transit times are indicative, not guaranteed.

Risk of loss or damage transfers to the client once goods are handed to the freight carrier. We recommend clients consider cargo insurance for high-value shipments.

7. Sourcing and Supplier Relationships

We vet all suppliers before recommending them. However, we cannot guarantee the performance of any third-party supplier. If a supplier fails to deliver or delivers defective goods, we will work with you to resolve the issue, including pursuing refunds or replacements where possible.

8. Cancellations, Returns, and Disputes

Cancellations are handled on a case-by-case basis. If your goods have not yet been dispatched from our warehouse in China, cancellation is generally possible and a refund will be assessed based on costs already incurred. Once a shipment is on its way to Kenya, cancellation is not possible and payments already made are non-refundable.

If you receive goods that do not match your approved order specifications, contact us within 7 days of delivery with supporting photos and documentation. We will assess the situation and work with the supplier to resolve it.

We do not accept returns for change of mind, incorrect quantities ordered by the client, or delays caused by factors outside our control.

9. Client Responsibilities

You are responsible for:

  • Providing accurate product specifications and requirements
  • Ensuring the products you are importing comply with Kenyan regulations
  • Paying all agreed amounts on time
  • Reviewing and approving supplier samples or product photos before final production

10. Limitation of Liability

Our liability is limited to the value of your order. We are not liable for indirect, consequential, or incidental losses arising from delays, customs issues, or supplier performance.

11. Privacy

We collect only the information needed to process your orders and communicate with you. We do not share your information with third parties outside of what is necessary to fulfill your order (suppliers, freight agents, customs brokers). For full details on how we handle your data, see our Privacy Policy.

12. Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Contact

Questions about these terms? Reach us through any of the channels below:

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