Terms and Conditions

Last updated: August 2026

1. Overview

These terms govern your use of Pamoja Imports services. By placing an order or engaging us to source or ship products on your behalf, you agree to these terms. If anything is unclear, reach out before placing an order.

2. Our Services

Pamoja Imports provides product sourcing and import logistics services, including:

  • Supplier identification and vetting
  • Order coordination with factories in China
  • Freight and shipping management (air and sea)
  • Import duty, VAT, IDF, RDL, and customs clearance
  • Delivery coordination to Kenya

We act as your agent and buying representative. We do not manufacture, own, or stock the products we source on your behalf.

3. Payments and Deposits

All payments are made via M-Pesa. We operate on a zero-inventory, zero-overhead model, meaning the product cost is paid upfront before we place your order with the supplier. Shipping and last mile delivery are paid separately, at the stages set out below.

  • Sourcing is free of charge
  • From your 4th product added to an order, a 2,000 ksh deposit applies per order, deducted from your final order value
  • From your 11th product onwards, the deposit rises to 5,000 ksh per order, replacing the 2,000 ksh rather than adding to it, also deducted from your final order value
  • The deposit is only valid if an order is placed within 14 days of the sourcing request. If no order is placed within this period, the deposit is forfeited
  • Minimum order value: 30,000 ksh (smaller orders may be accommodated at our discretion)

Payment Schedule

For sourcing orders, payments are made in three stages:

  • Product cost, paid upfront before we place your order with the supplier
  • Shipping cost, paid once your goods arrive at our Kenya warehouse
  • Last mile delivery fee, paid when our driver delivers your package, agreed directly with the driver based on your location

For shipping-only orders, payments are made in three stages:

  • Shipping deposit, paid upfront to secure your shipment
  • Remaining shipping balance, paid once your goods arrive at our Kenya warehouse
  • Last mile delivery fee, on the same terms as sourcing orders

Payments are non-refundable once an order has been placed with a supplier, except in cases where the supplier fails to deliver.

Pamoja Imports is currently registered in China. Our Kenyan entity is in the process of being established, and until that registration is complete, we are not able to issue KRA-compliant ETR receipts for payments made. This will be updated once our Kenyan entity is registered.

4. Shipping-Only Orders

Clients who have already sourced their own products and require only logistics and shipping coordination may use Pamoja Imports for that purpose. The following terms apply to shipping-only orders:

  • Your total includes a shipping deposit covering our service: 7.5% of the freight cost (minimum 2,500 ksh), reduced to 5% for shipments where the freight cost exceeds 80,000 ksh
  • Fees are rounded up to the nearest 500 ksh
  • The shipping deposit is paid upfront to secure your shipment
  • The remaining shipping balance is paid once your goods arrive at our Kenya warehouse, as with standard orders
  • A last mile delivery fee applies separately, agreed directly with the driver based on your location. See Section 3 for the full payment schedule

Consolidation

If you are sourcing through us, consolidating goods from multiple suppliers at our warehouse in China is included at no extra cost. For shipping-only orders, a consolidation fee applies based on how many suppliers we are consolidating for you:

  • 0-5 suppliers: 5,000 ksh
  • 6-10 suppliers: 7,500 ksh
  • 11-15 suppliers: 10,000 ksh

This is paid upfront alongside your shipping deposit.

Buying Agent Service

If you have found a product and supplier yourself but are unable to complete the purchase, we can buy the product on your behalf. This service follows the same terms as a shipping-only order above, with an additional purchasing fee of 10% of the product cost (minimum 2,500 ksh). Shipping is quoted and charged separately, on the same terms as any shipping-only order.

Payment for this service follows the sourcing order payment schedule set out in Section 3: the product cost and purchasing fee are paid upfront before we complete the purchase on your behalf, the shipping cost is paid once your goods arrive at our Kenya warehouse, and the last mile delivery fee is paid on delivery.

5. Pricing and Quotes

All quotes are valid for 7 days from the date issued. Prices are based on exchange rates and supplier costs at the time of quoting. Fluctuations in the KES/CNY exchange rate or supplier price changes after a quote has been accepted may affect the final cost. We will notify you of any significant changes before proceeding.

Freight is quoted separately from product costs. The rates below are current pricing guidelines:

  • Air freight: from 1,700 ksh/kg (estimated 7 to 14 days transit). Phones and certain electronics are quoted at 3,500 ksh/kg due to carrier restrictions.
  • Sea freight: from 65,000 ksh/CBM (estimated 30 to 45 days transit)

Both rates include import duty, VAT, IDF, RDL, and customs clearance. Transit times are counted from departure and do not include the time it takes to prepare your order for shipping, which varies by product and supplier and is outside our control.

Freight quotes are based on the weight and volume estimated by your supplier at the time of quoting. The final freight cost is confirmed once we measure the actual weight and volume of your goods at our Kenya warehouse, and may differ from the original estimate. This applies to both sourcing orders and shipping-only orders.

6. Shipping and Delivery

All deliveries are coordinated to Kenya. We are not responsible for delays caused by customs holds, port congestion, carrier issues, or events outside our control. Estimated transit times are indicative, not guaranteed.

Risk of loss or damage transfers to the client once goods are handed to the freight carrier.

A storage fee of 400 ksh per CBM per day applies if the shipping balance is not paid and the package is not delivered within 7 days of arrival notification.

7. Sourcing and Supplier Relationships

We vet all suppliers before recommending them. However, we cannot guarantee the performance of any third-party supplier. If a supplier fails to deliver or delivers defective goods, we will work with you to resolve the issue, including pursuing refunds or replacements where possible.

8. Cancellations, Returns, and Disputes

Cancellations are handled on a case-by-case basis. If your goods have not yet been dispatched from our warehouse in China, cancellation is generally possible and a refund will be assessed based on costs already incurred. Once a shipment is on its way to Kenya, cancellation is not possible and payments already made are non-refundable.

If you receive goods that do not match your approved order specifications, contact us within 7 days of delivery with supporting photos and documentation. We will assess the situation and work with the supplier to resolve it.

We do not accept returns for change of mind, incorrect quantities ordered by the client, or delays caused by factors outside our control.

9. Client Responsibilities

You are responsible for:

  • Providing accurate product specifications and requirements
  • Ensuring the products you are importing comply with Kenyan regulations
  • Paying all agreed amounts on time
  • Reviewing and approving supplier samples or product photos before final production

10. Limitation of Liability

Our liability is limited to the value of your order. We are not liable for indirect, consequential, or incidental losses arising from delays, customs issues, or supplier performance.

11. Privacy

We collect only the information needed to process your orders and communicate with you. We do not share your information with third parties outside of what is necessary to fulfill your order (suppliers, freight agents, customs brokers). For full details on how we handle your data, see our Privacy Policy.

12. Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Contact

Questions about these terms? Reach us through any of the channels below:

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